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In 2015, the win rate for U.S. government contractor incumbents on single-award recompetes worth $100 million or more with two or more bidders was 30% (Bloomberg). Industry research estimates that it costs 4 to 10 times more to acquire a new customer than to retain an existing one. Simply put, keeping your customers is the first step in cost-effectively growing your business or market share...And most businesses are giving it away. Built on the same framework that has helped companies move from 30% recompete win rates to sustained averages of over 90% in two years, this presentation details five immediate actions any business can take to improve recompete win rates and create a solid revenue foundation for future growth.
DATE: Tuesday, November 14, 2017. 11:00am Eastern Time.
Jeremy C. Williams is the President of i3 Design and Consulting LLC, a boutique Information Technology and process consulting and products firm headquartered in Leesburg, Virginia. He is a senior executive with 20 years of experience at large and small companies. He offers a record of success providing operational oversight, driving strategy, and producing results for product and service organizations. His career has included multifaceted and continuously evolving leadership roles ranging from Project Manager to CIO. He is a recognized expert in business growth, margin improvement, customer engagement and retention, IT, and process.